Shipping Policy

We know how exciting it is to wait for your NovaBot. That's why we've built a shipping process that's fast, transparent, and stress-free — so your robot arrives safely and on time, every time.

⚡ Order Processing

Every order is carefully prepared and dispatched within 1–3 business days after payment confirmation. Our team personally inspects and packs each unit before it leaves our warehouse. You'll receive a dispatch confirmation email the moment your order is on its way.

🚚 Estimated Delivery Times

Delivery estimates are based on standard carrier timelines. Occasional delays may occur during peak seasons or due to customs processing — we'll always keep you informed.

📦 Real-Time Order Tracking

The moment your NovaBot ships, you'll receive a tracking number via email. Track your delivery in real time — no guessing, no waiting in the dark. Full visibility from our warehouse to your door.

💸 Shipping Rates

• Standard Shipping: Calculated at checkout based on your location and order weight.
• Free Shipping: Available on qualifying orders — check at checkout for eligibility.

🌐 Customs & Import Duties

For international orders, customs fees or import duties may apply based on your country's regulations. These charges are the customer's responsibility and are not included in our pricing. We recommend checking with your local customs authority in advance. Rest assured, we accurately declare all shipments to ensure smooth clearance.

🔍 Lost or Delayed Packages

If your order hasn't arrived within the estimated window, don't worry — reach out to us at support@novabot.store and we'll investigate immediately. We work directly with our carriers to resolve issues fast and keep you updated every step of the way.

📍 Incorrect Address

Please double-check your shipping address before placing your order. If you spot an error, contact us immediately at support@novabot.store — we'll do everything we can to correct it before dispatch.

💬 Need Help?

Our support team is here for you. Email us at support@novabot.store and we'll get back to you within 12–24 hours. We're real people who care about your experience — not bots (well, except for NovaBot 🤖).