Privacy Policy

At NovaBot, your privacy is not an afterthought — it's built into everything we do. This policy explains what data we collect, how we use it, and how we keep it safe. We believe in full transparency, because trust is the foundation of everything we build.

🔐 Information We Collect

When you shop with us, we may collect the following information:

• Personal details: Name, email address, phone number, and shipping/billing address.
• Payment information: Processed securely via our payment providers. We never store your full card details.
• Device & browsing data: IP address, browser type, pages visited, and time spent on site — used to improve your experience.
• Order history: Details of products purchased and interactions with our support team.

📋 How We Use Your Information

We use your data only for legitimate purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and support responses
• Improving our website, products, and customer experience
• Sending marketing communications — only if you've opted in
• Complying with legal obligations under Australian Consumer Law (ACL) and applicable international regulations

🤝 Sharing Your Information

We do not sell your personal data. We only share it with trusted third parties who help us operate our business:

• Shipping carriers — to deliver your order
• Payment processors — to securely handle transactions
• Analytics & marketing tools — to understand how our store performs (e.g. Google Analytics)
• Legal authorities — only when required by law

🍪 Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of our store.

🌏 International Data Transfers

As a global store, your data may be processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and that your information remains protected to the same standard regardless of location.

✅ Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@novabot.store.

🔒 Data Security

We take data security seriously. Our store uses SSL encryption, secure payment gateways, and strict access controls to protect your information. While no system is 100% immune to risk, we continuously monitor and update our security practices to keep your data safe.

📅 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

Last updated: May 2026

💬 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out at support@novabot.store. We typically respond within 12–24 hours.